Refund policy

Return & Refund Policy

Returns

At Aurisse, we do not accept returns or offer refunds for change of mind, incorrect ordering, or personal preferences. Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive the wrong item, please contact us within 7 days of delivery at Support@Aurisseonline.com.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos or videos showing the damaged, defective, or incorrect item

Once your claim has been reviewed and approved, we will provide either:

A full refund, or
A replacement item at no additional cost.

Non-Returnable Items

We do not accept returns or refunds for:

Change of mind
Incorrect size or color selected by the customer
Sale or clearance items
Gift cards
Products that have been used, worn, or damaged after delivery

Refund Processing

If your refund request is approved due to a damaged, defective, or incorrect item, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.